Cultivating Servant Leaders at Starbucks
Howard Behar, Richard Smith, Tamyra Freeman, Nancy Ruschman

Howard Behar is the former president of Starbucks North America and Starbucks International. He joined Starbucks in 1989 as vice president of sales and operations, and grew the retail business from 28 stores to more than 400, by the time he was named president of Starbucks Coffee International in 1995. He retired as president of Starbucks North America in January 2003, but continues to serve in an advisory capacity and to coach leaders at all levels. He has been a member of the Board of Directors since 1996. Richard Smith is a consultant and depth educator on servant leadership who has worked for numerous organizations including the Greenleaf Center. Tamyra Freeman is a facilitator with twenty years of experience whose work is deeply grounded in the principles of "servant as leader" as articulated by Greenleaf. Nancy Larner Ruschman serves as director of adult programs for Peace Learning Center in Indianapolis. Nancy was program director for the Greenleaf Center from 1997-2001. In this panel session, Howard Behar will discuss his new book, It's Not About the Coffee: Leadership Principles from a Life at Starbucks, and Richard Smith, Tamyra Freeman, and Nancy Ruschman will describe the servant leadership training they provided for Starbucks in 2003 and 2004.

Servant Leadership at TDIndustries
Jack Lowe, Jr.

Jack Lowe is Chairman of TDIndustries. He joined TDIndustries in 1964, became the CEO and Board Chair in 1980, and retired as CEO in 2004. TDIndustries is a national mechanical and plumbing construction and facility service company headquartered in Dallas. For eleven consecutive years the company has appeared in the Fortune magazine list of "The 100 Best Companies to Work for in America." Jack attributes the trust that underpins their success to the employee-owned company's servant leader philosophy, in which all 1600 employees are Partners. Jack has served on the Board of the Greenleaf Center for 28 years, 12 of them as Chair, and has served as the President of the Board of the Dallas Independent School District and a member of numerous corporate and non-profit boards, including Zale Corporation, Drew Industries, Texas Business and Education Coalition, and the Center for Reform of School Systems. In this workshop, Jack will discuss the values, training, and expectations at TDIndustries that are based on Greenleaf's philosophy of servant leadership and have yielded strong business results.

Servant Leadership at PPC Partners, Inc.
Richard R. Pieper, Sr.

Richard Pieper is Chairman of PPC Partners, Inc., which owns a series of electrical service and construction firms. Richard joined Pieper Electric as President in 1960. At that time the family-owned business had eight employees and was doing $250,000 of business per year. Today, PPC Partners, Inc. employs 900-1,100 people, has sales in the low nine figures, and is one of the top electrical contracting firms in the United States. It is known for its management principles, and in particular, its pace-setting continuing education programs addressing all employee needs. Richard is Chair of the Board of Trustees of the Greenleaf Center. The Suzanne and Richard Pieper Family Foundation has endowed chairs for professors of servant leadership at the Milwaukee School of Engineering and Lawrence University. In this workshop, Pieper will describe the implementation of servant leadership principles at PPC Partners.

Servant Leadership in Indianapolis
Jeff Blade and Barry Schneider

Jeff Blade is the Executive Vice President, Chief Administrative Officer and CFO of The Steak n Shake Company, based in Indianapolis. Since joining the Company in March 2004, Jeff has been focused on leading transformational change and participating in the development and implementation of the Company's strategic plan. Barry Schneider is an owner and director of The Schneider Corporation, an engineering and surveying company in Indianapolis. The Schneider Corporation has been implementing the principles of servant leadership for twenty years. In this panel, Jeff Blade and Barry Schneider will describe the ways in which their companies are implementing the principles of servant leadership.

Servant Leadership in Indianapolis
Wayne Schmidt and Ron West

Wayne Schmidt launched his own architectural firm in 1976, and today Schmidt Associates is a 98-person, full-service facility design firm with strong ties to leaders in government and education in the state of Indiana and a growing national presence. Schmidt had the vision to invest in revitalizing the Indianapolis downtown area long before it was recognized as a vibrant urban neighborhood. He implemented an innovative gate system of quality management at his firm to ensure excellence in service and design. Ron West has spent his career leading business transformations. He served as CEO of a high tech company, APD Limited, which he grew and then sold to The Lynx Group; was the Chief Technology Officer of Industrial Control Services Group, helping the company to develop the first object-oriented software to monitor and control hazardous processes; was Vice-President for Acterna, the world's largest pure-play telecommunications test solutions business; led the turnaround of Logikos, a software services company; and held the post of Senior Vice President for Lauth, a development and construction company, before becoming CEO at Sandor Development Company, a privately held retail developer. Schmidt and West will discuss the teaching and implementation of servant leadership in the organizations they have led.

Servant Leadership in Healthcare
Elmer Mulder and Ora Pescovitz

Elmer Mulder has served as the CEO of the VU University Medical Center in Amsterdam since 1999. The Center is a tertiary regional university medical center with an expansive outpatient network. It has over 710 physicians and 6,500 support staff. Mulder earned his Master of Business Economics degree from the Free University in Amsterdam. He chaired the boards of a number of healthcare organizations before joining VU University Medical Center, where he introduced the concept of servant leadership. Dr. Ora Pescovitz is President and CEO of Riley Hospital for Children, and the Executive Associate Dean for Research Affairs at the Indiana University School of Medicine. As an executive associate dean, she has administered the IU School of Medicine's research program, which brings in more than $200 million per year in grants and contracts. Dr. Pescovitz is the Edwin Letzter Professor of Pediatrics and professor of cellular and integrative physiology at the IU School of Medicine. She has served as the director of Pediatric Endocrinology and Diabetology at IU School of Medicine and Riley Hospital since 1990. As a researcher she has published nearly 170 scientific papers on work primarily related to human growth and pubertal development. This workshop will explore the ways in which the principles of servant leadership have been applied at the VU Medical center in Amsterdam and the Riley Children's Hospital in Indianapolis.

Servant Leadership in Higher Education
Artis Hampshire-Cowan

Artis Hampshire-Cowan is Senior Vice President and Secretary at Howard University. She previously served concurrently as Vice President for Human Resource Management, and provided executive oversight of human resource management for a workforce of over 6,000. She received her J.D. from Temple University Law Center, and served as an Assistant District Attorney in Philadelphia. She worked for the government of the District of Columbia as a Congressional lobbyist, consumer and regulatory enforcement administrator, and attorney-advisor to the Deputy Mayor for Economic Development and City Administration. In addition to her board role at Venture Philanthropy Partners, she serves on the boards of the DC Chamber, the Women's Advisory of the Girl Scout Council of the Nation's Capital, the Prince George's County Community Foundation, and Girls Inc., DC. The workshop will address the challenges of implementing servant leadership principles in higher education.

Servant Leadership, Service Learning, and Civic Engagement
Dr. Margit Watts and Lane G. Perry III

Dr. Watts is the Director of Manoa Partnerships, a program designed to create synergy between the faculty and students at the University of Hawaii and the K-12 environment. In this workshop Dr. Watts will report on the SL9+1 project, a joint project of the University of Hawaii, College of Education's Manoa Partnership program and the Greenleaf Center, aimed at integrating the teaching of servant leadership attributes in the context of civic engagement activities for students across the educational spectrum- grades K-20. Lane Perry is the Assistant Executive Vice President of the University of Central Oklahoma and Advisor of the Leaders of Tomorrow program, which is designed to teach students the concepts of servant leadership through service learning. Through the efforts of students in the program, over 10,000 hours of service have been completed, 35,000 pieces of material have been recycled, and student leaders have become servant leaders.

Trustees as Servant Leaders
Andy Morikawa

Andy Morikawa is the Executive Director of The Community Foundation of the New River Valley in Virginia. The foundation makes grants to charitable organizations that address community needs in rural areas in Virginia's Appalachian region. Andy served in the Peace Corps in Micronesia, and was CEO of New River Communication Action, a regional anti-poverty agency in Appalachian Virginia. Andy serves as a trustee on the boards of the Women's Resource Center (a regional non-profit serving victims of domestic violence), the Community Group (a local African-American civic engagement organization), the New Mountain Climbers Giving Circle (a grassroots African American philanthropy), and the Floyd-Montgomery Regional Library System. Andy is a consultant for community groups in governance and board development. This workshop will explore the views of Robert Greenleaf on the important role of trustees as servant leaders.

Authentic Conversations: A Key to Successful Servant Leadership
Jamie Showkeir and Maren Showkeir

Jamie and Maren Showkeir are Founding Partner and Managing Partner of Henning-Showkeir & Associates, Inc. Jamie has more than 25 years of experience consulting with organizations engaged in complex transformations. He was worked with small and large corporations, educators, non-profit organizations, and governmental entities. His clients have included 3M, Blue Cross and Blue Shield, Kaiser Permanente, Ford Motor Company, City of Reno, Coca-Cola, Hewlett Packard, Met Life, and the Nature Conservancy. Maren worked for 25 years as a journalist, editor, and manager at major-market newspapers. She also taught journalism at universities in Argentina and Peru, and developed workshops and seminars for professional journalists who work in print and broadcast media. This workshop will be based on the Showkeirs' upcoming book, Authentic Conversations, that describes the authentic, adult conversations that need to characterize servant leadership if it is to succeed in the workplace.

The Worldwide Servant Leadership Network
Jan Vos

Jan Vos is an entrepreneur with a focus on the worldwide web. He has served as a director of Customer Services EMEA for Juniper Networks and Cisco Systems. Vos is based in The Netherlands. This workshop will describe the potential for a Worldwide Servant Leadership Network that could give servant leaders around the world a way to connect with each other and share their servant leadership journeys. Participants will be asked for their ideas about the network and how it could best meet their needs.

Changing Yourself for Good
Noah Blumenthal

Noah Blumenthal has coached hundreds of executives and was recently named by Leadership Excellence Magazine as one of the "Top 100 Minds in Personal Development." He is the author of You're Addicted to You (Berrett-Koehler, 2007), a how-to guide for changing yourself for good, and his consulting company, Leading Principles, helps people find fresh perspectives to make better decisions and achieve dramatic changes in their work and lives. This workshop will address the ways in which individuals can develop the personal attributes and characteristics of servant leaders. Participants will learn the Circles of Strength method for leadership development that will enable them to identify meaningful and achievable goals and establish practices and routines through which they can achieve their desired changes.

Sharing the Journey: A Facilitated Discussion
Isabel O. Lopez

The purpose of this session is to facilitate small-group discussions among participants regarding their individual servant leadership journeys. The facilitator, Isabel Lopez, is known as a provocative weaver of tales and texts. She has deep experience in leadership development and has been a lead facilitator for many national level leadership institutes.

The Core Message of Robert K. Greenleaf
Isabel O. Lopez

Robert K. Greenleaf launched the modern servant leadership movement with his essay, "The Servant as Leader," published in 1970. More essays and books followed. Looking back, what was the core message of Robert Greenleaf? What does that core message mean to us today? Isabel Lopez will guide the workshop participants in an exploration of Greenleaf's core message regarding individuals, organizations, and communities. Lopez worked for US WEST/ Mountain Bell, where she supervised hundreds of people and managed multi-million-dollar budgets. She is currently head of Lopez Leadership. Her clients include major corporations, foundations, educational institutions, government agencies, community and non-profit organizations. An active member of the community, Isabel currently serves on the board of the Institute for International Education and is chair of the Board Performance Committee.

The Personal Characteristics of Servant Leaders
Kelvin A. Redd

Kelvin Redd is the Associate Director at the Center for Servant Leadership at the Pastoral Institute in Columbus, Georgia. He serves as an adjunct instructor in the School of Leadership Studies at Beacon University in Columbus, Georgia. Kelvin writes a monthly newsletter, Servant Leadership Today and hosts a television show on leadership called, "Reflections." He received a B.A. in history from Auburn University; and holds a Master of Science in Management degree, with a concentration in Leadership and Organizational Effectiveness, from Troy University. For 13 years, Kelvin worked for Synovus Financial Corp. in Columbus, Georgia, which was ranked by Fortune magazine as the #1 Best Place to Work in America in 1999. This workshop will explore the personal characteristics of servant leaders that have been developed and taught by the Center for Servant Leadership at the Pastoral Institute.

How to Create a Servant Leadership Learning Community
Virginia Gilmore, Dr. Ann McGee-Cooper, Dr. Deborah Vogele-Welch

Virginia Gilmore served in executive leadership for 17 years at Kaytee Products Inc. In l997, Virginia founded the Center for Spirituality and Leadership at Marian College in Fond du Lac, WI. In 2002, she co-founded the Sophia Foundation, Inc., which she serves as President. The foundation invites community collaboration through the principles of servant leadership. Dr. Deborah Vogele-Welch is the founder of Reflective Leadership Global. She has 25 years of experience in the fields of psychology and leadership and is an innovator in virtual learning processes such as online learning and the use of tele-circles for support and learning across distances. Dr. Ann McGee-Cooper is founding Partner of Ann McGee-Cooper & Associates. She is an international leader in researching and applying servant-leadership in the workplace. She is author of You Don't Have To Go Home From Work Exhausted, Time Management For Unmanageable People, The Essentials of Servant-Leadership: Principles in Practice, and Being the Change: Profiles from Our Servant Leadership Learning. This interactive workshop will explore the value and practices of the Servant Leadership Learning Community as a model for "Being the Change." The workshop will also introduce the possibility and purpose of tele-circles (guided conference calls in the spirit of Dialogue) as a means to developing communities of practice. Dialogue will be practiced as a learning discipline.

Learning to Prevent Stress, Exhaustion, Burnout: Saboteurs of Servant Leadership
Dr. Ann McGee-Cooper, Duane Trammell, Justin Davis

Dr. Ann McGee-Cooper is founding Partner of Ann McGee-Cooper & Associates (AMCA). She is an international leader in researching and applying servant-leadership in the workplace. She is author of You Don't Have To Go Home From Work Exhausted, Time Management For Unmanageable People, The Essentials of Servant-Leadership: Principles in Practice, and Being the Change: Profiles from Our Servant Leadership Learning. Duane Trammell, founding Partner and Executive Vice President, has been working with Ann for 25 years. He manages the operations and finances of the company, as well as writing, researching, and developing materials in servant leadership. He has co-authored Time Management for Unmanageable People, You Don't Have To Go Home from Work Exhausted!, and Being the Change: Profiles from Our Servant Leadership Learning Community. Justin Davis, Director of Marketing and Client Services: Energy, has been working with AMCA, Inc. for two years. His background includes food industry management, leadership conference administration, and human resource development research. He leads the website and technology strategy at AMCA, Inc. This practical session is based on fascinating research over the past 20 years with servant-leaders learning to prevent and recover from burnout. Case studies from Southwest Airlines, Centex (now Balfour Beatty) Construction and TXU (now Luminant Nuclear Power Plant) will illustrate the practical tips that will be shared. Learn how to instill fun into the workplace and create life-work balance that frees servant-leaders to bring their best to every situation.

Nurturing a New Generation of Christian Servant Leaders
Dr. Ruth D. Anderson

Dr. Anderson wrote and taught Organizational and Interpersonal Communication at North Carolina State University for fifteen years; served as Vice-President of Kindermusik International; and is now Director of The Servant Leadership School of Greensboro (www.servantleadergreensboro.com). A core belief of the school is that every church in the world, by nature, is called to prepare servant leaders to follow Jesus Christ and serve God's dream for a transformed world. This session will discuss the ways in which individuals can develop a deeper relationship with God and with others in community, while exploring both an inward journey of personal transformation and an outward journey of discerning their own particular "call" and giving expression to some form of lifegiving service in the world.

The Leadership Paradox
Rev. Denny Gunderson

Rev. Denny Gunderson is the author of The Leadership Paradox: A Challenge to Servant Leadership in a Power-Hungry World, a book that has been translated in five languages. Gunderson has served in over sixty nations as a speaker and consultant. In addition to his speaking engagements, he is a licensed psychotherapist in private practice and an ordained minister. This session will challenge Christians to follow the teachings of Jesus about servant leadership, and to practice those teachings within the church as well as the larger society.

Servant Leadership in the Real World: Rediscovering Our Humanity in the Workplace
Dr. Kurt S. Takamine

Dr. Takamine is a consultant and the chair of the Organizational Leadership program at Chapman University's 26 campus locations, throughout California and Washington State. As an author, Takamine has written Servant-Leadership in the Real World: Re-Discovering Our Humanity in the Workplace (2002), which discusses the pragmatic and ethical benefits of instilling a servant-leadership approach in companies today. Dr. Takamine was previously the Senior Research Fellow with Leadership Education for Asian Pacifics, Inc. (LEAP), a national organization that offers leadership training and training to Fortune 500 corporations. This workshop will focus on the ways in which servant leadership can improve retention and the esprit de corps of an organization is by providing that vital link between "doing what's right" and "doing the right thing."

Servant Leadership and Church Renewal
Rev. David Young

Since 1970, Rev. Young has applied servant leadership principles to help churches in decline discover new vitality. He is a pastor, adjunct professor, and author of Servant Leadership for Church Renewal. Rev. Young leads an initiative for church revitalization known as "Springs of Living Water!" which is also the title of his newest book. Participants in this workshop will learn a seven-fold process which uses servant leadership to create healthy churches with an urgent mission. The workshop will also cover three applications of servant leadership that support church revitalization: spiritual transformation, the gift of dialogue, and foresight-the lead the leader has. Practical examples and stories will be shared.

Servant Leadership in Indianapolis #1
Sr. Jeanne Hagelskamp

Sister Jeanne Hagelskamp, SP, is a Sister of Providence from Saint Mary-of-the-Woods, Indiana. A native of Indianapolis, she has spent her entire professional life in education, first as teacher of math, physics, and computer science, and then as a school administrator. For a decade, she ministered at nationally-renowned Providence-St. Mel School on the west side of Chicago, in one of the toughest areas of the city. Most recently, she served on the faculty of the Catholic Educational Leadership department of the University of San Francisco, and also as Director of Teacher Education for the entire USF system. Currently, she is president of Providence Cristo Rey High School, a Catholic, coeducational college-prep high school for economically-disadvantaged students. Students at Providence Cristo Rey are able to afford Catholic school tuition by working as members of job-sharing teams at leading businesses and corporations in the Indianapolis area. Sr. Jeanne will offer her unique perspective on how our faith and business can blend to make a difference in society. She will be joined in her presentation by Fr. John Foley, SJ.

Research on Servant Leadership I and II
Dr. John Burkhardt

Dr. John Burkhardt will chair two workshop sessions during which scholars will present the results of their recent research on servant leadership. The presenters were selected by an academic review panel, based on the abstracts they submitted. There will be three presenters at each workshop.