The title of Dr. Reed’s research project is “Emergency (9-1-1) Dispatchers as Servant-Leaders among Us.” Dr. Reed is an Assistant Professor of Management at Eckerd College. She holds a Ph.D. in Organization and Management and a Certificate in Training and Development from Capella University. Her dissertation examined the Big Five personality traits and servant leadership characteristics as factors in retention of 9-1-1 telecommunicators. Her dissertation was published as a monograph, Personality and Leadership as Dispatcher Retention Tools, in December of 2008. Lora has written numerous articles and delivered many presentations on various aspects of servant leadership in organizations. She has successfully written workforce development grants totaling over one million dollars and has worked with Florida Workforce Boards to integrate service-learning as a strategy for workforce, employee, organizational, and community development. She resides in Bradenton, Florida with her husband, Dana.
Posted in: 2009